Terms and Conditions
Last Updated: January 16, 2025
Welcome to RLine Towing & Recovery. Please read these Terms and Conditions carefully before using the RLinetowing.com website operated by [Your Company Name] (“us”, “we”, or “our”).
By accessing, using, or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.
Services Provided
1.1. RLine Towing offers towing and roadside assistance, including but not limited to vehicle recovery, flat tire services, jump-starts, fuel delivery, and lockout services.
1.2. Our services are available [24/7 or specify operating hours] and are subject to availability and weather conditions.
Appointment and Scheduling
2.1. All services are provided on a first-come, first-served basis, and availability may vary depending on demand.
2.2. Customers can schedule services via our website or telephone. A representative will confirm all appointments.
Payment and Fees
3.1. The fee for towing services is based on a base rate plus mileage, with additional charges for specialty services or equipment.
3.2. All payments are due upon completion of service. We accept [list payment methods], and a receipt will be provided for all transactions.
3.3. Failure to pay may result in additional fees, interest charges, and withholding of the recovered vehicle.
Liability and Insurance
4.1. RLine Towing will exercise reasonable care in handling and towing your vehicle, but we are not liable for damages not caused by our negligence.
4.2. We are not responsible for any pre-existing damage, mechanical failures, or defects present before towing.
4.3. Customers are responsible for ensuring their vehicles are properly insured. R Line Towing carries liability insurance that covers damage directly caused by our services.
User Responsibilities and Conduct
5.1. Users must provide accurate and complete information when requesting services, including location, vehicle details, and contact information.
5.2. Users must ensure that the vehicle is accessible and not obstructing traffic or violating parking codes.
5.3. Users must comply with all applicable laws and regulations when using our services.
Cancellation and Refund Policy
6.1. Customers may cancel their service request without penalty if notice is given prior to dispatch.
6.2. Full amount quoted will apply if services are cancelled outside the notice period or if our personnel are en route to the service location.
6.3. Refunds will not be provided for delays or cancellations due to factors outside our control, including weather or road conditions.
Changes to Terms
7.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide notice on our website prior to changes taking effect.